FortiManager Centralized Management

Central policy, configuration and operational control

FortiManager Centralized Management in Dubai, UAE

FortiManager helps security and network teams manage distributed Fortinet environments through a common operational layer. It brings policy packages, device configuration, provisioning, administrative segmentation and controlled change workflows into a platform designed for organisations that have outgrown device-by-device administration.

Start with the management requirement

An accurate FortiManager quotation depends on the environment it will manage, not simply the product name.

  • Number of FortiGate devices and VDOMs
  • On-premises, virtual or cloud preference
  • FortiOS versions and upgrade plan
  • ADOM and administrator separation needs
  • Support, automation and HA expectations
Management scopeFortinet network and security operations
Deployment choiceOn-premises, VM or cloud options
Key controlPolicies, configuration and provisioning
Buying dependencyDevice count, licensing and architecture

The direct answer for IT and procurement teams

FortiManager is Fortinet’s centralized management platform for organisations that need coordinated administration of distributed Fortinet infrastructure. Its main role is to make policy, configuration, provisioning and operational changes more consistent across managed environments, rather than requiring administrators to work separately on every firewall. It should be considered when the number of FortiGate devices, branches, administrators or policy changes makes local management difficult to govern. Before proceeding, buyers should confirm the managed device and VDOM count, required FortiManager deployment model, FortiOS compatibility, licensing method, administrative segmentation, resilience requirements and whether migration, implementation or ongoing operational support is part of the project.

What FortiManager does

FortiManager provides a central place for managing policy packages, device settings, provisioning templates, scripts, firmware-related workflows and administrative control across supported Fortinet environments. Fortinet positions the platform as a management layer for converged networking and security operations, with use cases that include FortiGate, Secure SD-WAN and distributed branch deployments.

For a buyer, the practical value is governance. A change can be prepared and reviewed in a managed workflow instead of being repeated manually across a fleet. Standard templates can support repeatable branch rollouts, while device databases and policy packages help teams distinguish the intended configuration from what is currently installed. The exact capabilities available depend on version, managed platform and license.

Who should consider it

FortiManager is most relevant when administration has become a multi-device operational problem. That can include an enterprise with several offices, a retail or hospitality group with repeatable branch standards, a large campus, an SD-WAN deployment, a service provider environment, or a security team that needs role separation and controlled policy changes.

A very small environment with only a few independently managed devices may not need the same management architecture. The right decision depends on change frequency, staffing, compliance processes, configuration consistency and future growth. FourTeck can help assess whether FortiManager, FortiManager Cloud or another Fortinet management approach aligns with the actual operational requirement.

Business problems centralized management can address

The strongest reason to introduce FortiManager is usually not the console itself. It is the need to make distributed security administration more repeatable, auditable and operationally manageable.

Policy drift between sites

When branches are managed one by one, rule structures and objects can gradually diverge. Central policy packages and controlled installation workflows provide a way to standardise intended configuration while retaining site-specific design where needed.

Repetitive branch rollout

Provisioning templates, scripts and model-device workflows can help teams prepare repeatable deployments. The deployment plan still needs correct addressing, WAN, routing, security, FortiOS and site-specific inputs.

Too many administrator touchpoints

Administrative Domains can separate management responsibility so administrators work only with assigned device groups. Role design should be planned around operational ownership rather than added after deployment.

Change-control pressure

Centralized workflows can make it easier to stage, compare and install changes from a defined management plane. Organisations should still maintain internal approval, testing, rollback and maintenance-window processes.

Core management capabilities buyers should evaluate

Central policy management

Build and maintain policy packages and related objects for managed FortiGate environments, subject to platform and version support.

Device configuration control

Coordinate device-level settings through a managed database, with installation used to push approved intended configuration to devices.

Provisioning and templates

Use templates, scripts and model-device concepts to reduce repetitive effort in multi-site rollouts and lifecycle operations.

Administrative domains

Segment managed environments so administrative access can be constrained to assigned ADOMs and device groups.

Automation and orchestration

Support repeatable workflows and integration use cases. Exact automation features vary with FortiManager release, licenses and connected products.

Firmware workflow support

Assist with fleet-level firmware planning and upgrade actions where supported. Compatibility paths, maintenance windows and HA states must be reviewed before execution.

Is FortiManager a good fit for your environment?

RequirementSuitable whenConfirm before ordering
Distributed FortiGate estateSeveral devices or sites need common governance and repeatable change processes.Managed device and VDOM count, versions and topology.
Branch standardisationBranches share policy and configuration patterns that can be expressed through templates.Which settings are global, site-specific or inherited.
Multiple administration teamsResponsibilities need separation by customer, region, business unit or device group.ADOM structure, roles, permissions and workflow expectations.
Cloud-managed preferenceThe organisation wants to avoid operating the management server itself.FortiManager Cloud subscription and FortiCloud account requirements.
Critical management planeManagement availability is important to network operations.HA design, backup, recovery, platform sizing and support scope.

FortiManager buyer information

BrandFortinet
PlatformFortiManager centralized management
Primary purposeCentral policy, device configuration, provisioning and operations management for supported Fortinet environments
Deployment optionsPhysical appliance, virtual deployment and FortiManager Cloud options exist; exact fit is configuration and licensing dependent
Administrative segmentationAdministrative Domains support delegated access to assigned managed environments
ProvisioningZero-touch and low-touch workflows are supported for FortiGate using model devices, subject to version and deployment design
Policy managementCentral policy packages and objects for supported managed devices
High availabilityAvailable for supported FortiManager deployments; architecture and licensing must be confirmed
VM and cloud licensingDevice/VDOM counts are relevant to current FortiManager VM and cloud license rules; exact SKU and term must be confirmed
FortiManager Cloud dependencyCurrent Fortinet guidance indicates a FortiCloud Premium Account License is required in addition to an eligible FortiManager Cloud or bundled entitlement
CompatibilityFortiOS and managed-product version compatibility should be checked against the intended FortiManager release
UAE availabilityContact FourTeck for current license, appliance, subscription and project availability
Important noteA generic FortiManager request is not enough to determine the final bill of materials. Device count, deployment architecture, term, support and implementation scope affect selection.

Licensing, compatibility and architecture dependencies

FortiManager should be quoted against an identified architecture. Current Fortinet documentation uses device and VDOM counts in FortiManager VM and cloud licensing rules, and FortiManager Cloud has additional FortiCloud account requirements. These details matter because a proposal that is correct for ten managed FortiGates may not suit a multi-tenant environment with many VDOMs, and a virtual deployment does not have the same operational responsibilities as a hosted cloud service.

Version compatibility is equally important. FortiManager maintains a management database and interacts with the FortiOS configuration model. Before onboarding an existing estate, the target FortiManager release, the FortiOS versions in use, planned firmware upgrades and any legacy devices should be reviewed together. That review helps avoid a situation where the management platform is selected without a practical upgrade path for devices already in production.

Procurement noteDo not assume that FortiGate security subscriptions are included with FortiManager licensing. FortiGate protection services, support entitlements, FortiManager subscriptions and cloud account requirements are separate commercial elements unless an exact bundle explicitly states otherwise.

A practical FortiManager adoption journey

01

Inventory the estate

Record devices, VDOMs, firmware versions, locations, administrators, WAN designs and current policy structures. Identify planned branch growth and refresh projects.

02

Choose the management model

Compare appliance, VM and cloud deployment against internal infrastructure, resilience, data location, operational ownership and subscription preferences.

03

Design policy and ADOM structure

Define what is shared, what is site-specific and who can administer each domain. Plan naming, policy packages, objects, templates and approval responsibilities.

04

Pilot onboarding

Onboard a controlled device set, review imported configurations, establish change procedures and validate installation behaviour before scaling the rollout.

05

Operationalise and document

Create backup, upgrade, change, administrator and recovery procedures. Train operations teams on the new source of configuration authority and escalation paths.

Policy consistency without removing necessary local variation

Central management is most useful when an organisation knows which controls should be common and which should remain site-specific. FortiManager policy packages can support a managed policy model, but they do not remove the need for architecture. A head office, a warehouse and a small sales branch may use different interfaces, services or local networks even when the core security intent is similar.

The deployment team should therefore define reusable objects, standard rules, exceptions and ownership before moving large numbers of devices into the platform. This is also the point to decide whether global objects, per-device mappings or separate policy packages are appropriate. Good centralization is not about making every firewall identical; it is about making deliberate differences visible and manageable.

Provisioning for repeated branch deployments

Fortinet documents zero-touch and low-touch provisioning workflows in FortiManager using model devices. This can be valuable for organisations opening branches, replacing remote firewalls or applying a common SD-WAN design. The management system can hold an intended configuration before the target appliance is fully active at the site.

Provisioning still depends on accurate site data. WAN handoff details, addressing, routing, local VLANs, authentication, upstream dependencies and physical installation must be known. Where a rollout involves many branches, FourTeck can help separate the repeatable configuration elements from the information that must be collected for each site. That creates a better project plan and a more accurate installation scope.

Administrative control for larger operations teams

Administrative Domains are important when different teams should manage different portions of the estate. Fortinet documentation describes ADOMs as a mechanism that lets administrators manage devices to which they are specifically assigned. That can align with regional operations, separate business units, managed customers or internal responsibility boundaries.

ADOM design should reflect real accountability. Too many domains can add operational overhead, while too little separation can give administrators broader access than intended. Buyers should document roles, escalation paths, policy ownership and workflow requirements during design. If multiple teams will work concurrently, workspace and locking behaviour should also be considered during the operating-model discussion.

Where FortiManager commonly fits

Multi-branch enterprise

A central team can standardise security and networking policies across branches while managing site-level differences in a controlled way.

Secure SD-WAN operations

Organisations managing many SD-WAN-enabled FortiGates can use centralized templates and policy workflows as part of a broader branch architecture.

Campus and distributed facilities

IT teams can coordinate configuration and lifecycle operations where firewalls are spread across sites but governance remains centralized.

Service provider operations

ADOM separation and structured workflows can support environments where administrators need to manage segregated device groups. Licensing and tenancy design should be validated for the intended use.

Integration and operational considerations

FortiManager sits in the management plane, so it needs reliable connectivity to the devices it administers and a clear place in the operating model. Network teams should plan routing, name resolution, time synchronization, administrative authentication, certificate or trust requirements, backup destinations and access controls around the management platform. For cloud deployments, internet and account dependencies need to be understood. For on-premises or virtual deployments, the organisation is also responsible for the underlying compute, storage, backup and recovery design appropriate to that deployment.

Logging and deep analytics requirements should be separated from configuration-management requirements. FortiManager has management-focused visibility, while Fortinet estates commonly use FortiAnalyzer for centralized logging, analytics and reporting functions. The exact architecture depends on the required retention, reporting, SOC workflows and product versions. Buyers should avoid selecting FortiManager on the assumption that every analytics requirement is automatically included.

Integration also includes people and process. After centralization, administrators should understand whether changes are made locally on a FortiGate, within FortiManager, or through automation. Without that rule, local emergency changes can create configuration differences or be overwritten later. A documented change model, ownership matrix and post-change validation process is as important as the software installation itself.

Questions to resolve before requesting a quotation

How many FortiGate devices and VDOMs must be managed now, and what growth is expected?
Which FortiOS versions are deployed, and is a firmware standardisation project already planned?
Should FortiManager run as an appliance, a virtual system or a Fortinet-hosted cloud service?
Do separate business units, customers or regions need their own ADOM and administrator boundaries?
Is high availability required for the management layer, and what recovery objective applies?
Will the project include migration, policy cleanup, templates, automation, training or managed operational support?

Procurement checklist for a complete FortiManager requirement

✓ Current FortiGate device and VDOM count
✓ Expected device growth during the subscription term
✓ FortiOS versions and upgrade constraints
✓ Preferred FortiManager deployment model
✓ Virtual infrastructure details if using FortiManager VM
✓ Required subscription or license term
✓ ADOM, role and administrator separation plan
✓ High-availability and backup expectations
✓ Existing policy and object migration scope
✓ Branch provisioning and template requirements
✓ Integration with FortiAnalyzer or other operations tools
✓ Installation, configuration and handover requirements

How FourTeck can assist with FortiManager planning

FourTeck can help turn a broad request for centralized management into a defined bill of materials and implementation scope. That process can begin with an estate review covering device counts, FortiOS versions, VDOM usage, management locations, operational responsibilities and expected growth. The goal is to identify the appropriate FortiManager deployment approach and the commercial dependencies that need to be included in a quotation.

Where implementation assistance is required, the scope can include architecture review, initial platform configuration, administrator design, device onboarding, policy-package planning, templates, migration sequencing and operational handover. The exact activities should be defined in the quotation rather than assumed as part of a license purchase. Visit the FourTeck technology services page for related planning and implementation assistance, or browse network and security products for complementary infrastructure.

For organisations that are replacing a locally managed firewall estate, a staged migration is usually easier to control than attempting to import and standardise everything at once. FourTeck can help define pilot groups, identify policy dependencies and separate immediate migration needs from later optimisation work.

Useful information to share

A device inventory or even a simple spreadsheet can speed up sizing.

  • Models and quantities
  • FortiOS versions
  • VDOM usage
  • Current management method
  • Sites and administration teams
  • Desired project timeline

UAE availability and support guidance

FortiManager availability in the UAE can depend on whether the requirement is for an appliance, virtual license, cloud subscription, add-on capacity, support entitlement or a wider implementation project. Contact FourTeck to confirm the current option that matches the planned device count and deployment architecture. License terms, vendor lead times, activation arrangements and physical delivery requirements can vary, so they should be checked against the exact bill of materials before a purchase order is issued.

For projects covering Dubai, Abu Dhabi, Sharjah and Ajman, FourTeck can coordinate requirement review, quotation, delivery planning and implementation discussions as one UAE engagement. Installation and configuration scope should be included in the quotation when required. Businesses can contact FourTeck in the UAE to provide device counts, license term, destination and project expectations.

GCC Availability

Organisations planning FortiManager across the GCC often need more than a single-country license discussion because device estates, administrators and rollout schedules may span several markets. FourTeck can assist with requirement review, FortiManager deployment selection, license and subscription planning, quotation coordination, configuration scope and regional project preparation for requirements involving the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain or Oman. The exact commercial and technical approach can differ by destination and by the Fortinet products being managed.

Product availability, license eligibility, service visits, vendor lead times and delivery arrangements can vary by country, quantity and project scope. A buyer should provide the destination country, number of managed devices and VDOMs, proposed FortiManager deployment type, subscription term, deployment locations and required implementation support. FourTeck can then help structure a requirement for quotation and coordinate the next steps. For regional enquiries that include Kuwait, the FourTeck Kuwait resource may also be relevant. No local inventory or fixed activation schedule should be assumed until the exact requirement is confirmed.

Africa Availability

For organisations managing Fortinet infrastructure across African markets, a FortiManager project may need to account for remote administration, site readiness, license region, connectivity, power standards and the practical support model at each location. FourTeck can help businesses evaluate FortiManager options, device and VDOM counts, required subscriptions, deployment architecture, branch onboarding plans, migration scope and operational support requirements before procurement is finalised. This can be useful for projects in East Africa as well as multi-region requirements involving West, Southern or Central Africa.

Availability and fulfilment depend on the destination, product or license type, quantity, vendor lead time, shipping method and local project conditions. Buyers should share the destination country, exact management requirement, preferred deployment schedule and any installation or support expectations so the request can be reviewed accurately. FourTeck maintains regional information through FourTeck Africa and specific resources for technology requirements in Kenya. Local stock, customs outcomes and onsite coverage should be confirmed for each project rather than assumed.

What buyers are really trying to solve with FortiManager

Most FortiManager research begins after a practical operational threshold has been crossed: too many firewalls to administer consistently, too many branch deployments to configure manually, or too many policy changes to govern confidently. The questions below help translate that operational pressure into a management design that can actually be quoted and implemented.

Central management is about configuration authority

A common question is whether FortiManager is simply a dashboard for multiple FortiGates. It is better understood as a centralized management system with its own device database, policy packages and installation workflow. That changes the operating model. Administrators need to decide where authoritative changes are made, how local emergency changes are handled and how configuration differences are reconciled.

This distinction matters during migration. If the organisation continues to edit devices locally without a defined process, the central database and the live firewall can diverge. A successful deployment therefore includes both technology configuration and clear rules for day-to-day administration.

FortiManager or FortiManager Cloud?

Buyers frequently compare self-managed FortiManager with FortiManager Cloud. The decision is not only about features. An on-premises appliance or VM gives the organisation responsibility for the management infrastructure, including its compute environment, access path, backup and resilience design. FortiManager Cloud changes that hosting responsibility but introduces subscription and FortiCloud account dependencies that must be included in the commercial design.

The right option depends on internal infrastructure standards, cloud policy, administrative access, resilience goals, procurement preferences and the number of devices or VDOMs. FourTeck can compare these requirements before an exact license is proposed.

How many licenses are needed?

Current Fortinet documentation states that for FortiManager VM and cloud licensing, a FortiGate counts toward the device license, and VDOM usage can affect licensing calculations. That means a quote should start with more than a simple firewall count. The team should identify VDOM usage, HA designs, current devices and expected expansion during the chosen term.

License packaging and SKUs can change, so a model found in an old price list should not be assumed to be the correct current entitlement. FourTeck can use the documented estate count to confirm the current commercial option for the UAE requirement.

Can existing FortiGates be brought under management?

Existing devices can be added to FortiManager, but onboarding should be treated as a configuration-governance exercise. The current firewall configuration needs to be imported or reconciled, device groups and ADOMs selected, and the team should review policy packages and device-level settings before installing changes back to production.

Version compatibility is a key pre-check. A mixed FortiOS estate may require staged upgrades or separate administrative treatment. The project plan should identify the oldest devices first because they are more likely to influence the target FortiManager release and migration sequence.

Does FortiManager replace FortiAnalyzer?

FortiManager and FortiAnalyzer serve different primary roles. FortiManager is focused on centralized management, configuration, policy and provisioning. FortiAnalyzer is commonly used for centralized logging, analytics and reporting. Some deployments use both because operational configuration control and security-event analysis are separate needs.

A buyer should define retention, reporting, investigation and SOC requirements independently from management requirements. That avoids overloading a FortiManager purchase with expectations better addressed by another platform or service.

What information produces a useful quotation?

The most useful quotation request contains a device inventory, VDOM count, FortiOS versions, preferred deployment model, license term, HA requirement, administrator structure and implementation expectations. If branches will be onboarded in phases, include the expected quantities by phase and whether zero-touch provisioning is part of the rollout strategy.

For an implementation quote, add current policy complexity, change-window restrictions, remote-access arrangements, documentation requirements and whether training or handover is needed. Better inputs reduce the risk of a license-only proposal that does not cover the operational work required.

Buyer insight: centralization delivers the most value when the organisation also standardises naming, policy ownership, change approval, firmware planning and branch templates. FortiManager provides the management mechanisms; the operating discipline determines how effectively those mechanisms are used.

Decision questions that shape a successful FortiManager design

Do we need central policy control or only easier visibility?

If the requirement is simply to see basic status from several devices, a full FortiManager operating model may be more than the team needs. If the objective is to control policy packages, standardise configuration, provision sites and govern changes, FortiManager becomes more relevant. Clarifying the desired administrative outcome prevents buyers from choosing a platform based only on fleet size.

Should our management plane be hosted internally or consumed as cloud service?

An internally hosted FortiManager can align with organisations that want direct infrastructure control or specific network placement. Cloud management can reduce the need to operate that server layer. The choice should consider corporate cloud policy, connectivity, access design, subscription structure, FortiCloud account dependencies, resilience and who is responsible for platform maintenance.

How should we divide ADOMs?

Use administrative boundaries that reflect how people actually work. A managed service provider may separate customers, while an enterprise may separate regions or business units. The design should also consider FortiOS versioning and policy ownership. Creating too many ADOMs can increase administrative overhead; creating too few can weaken responsibility separation.

Can we automate every branch rollout?

Repeatable provisioning works best when branch designs are truly standard. Site-specific WAN circuits, addressing, routing, local services or regulatory constraints still need reliable input. Automation should therefore begin with a validated branch template and a structured site-data collection process. A pilot phase helps expose exceptions before a large rollout begins.

What happens when administrators make local firewall changes?

Local changes may create a difference between the device and the FortiManager database. The operations team needs a rule for emergency local work, including who approves it, how the change is imported or reconciled and when central policy becomes authoritative again. This should be part of the handover documentation rather than an informal convention.

When should we request implementation support with the license?

Implementation support is useful when the estate is already large, policies differ substantially, ADOM structure is not defined, FortiOS versions are mixed or the organisation is combining central management with an SD-WAN or refresh project. In those cases, including design, migration and handover in the quotation gives procurement a clearer picture of the complete project rather than only the subscription cost.

Related Fortinet and FourTeck options

FortiGate firewalls

The primary managed firewall platform in many FortiManager deployments. Model selection should match throughput, interfaces, security services and site role.

FortiAnalyzer

Consider where centralized logs, analytics, reporting and security-event workflows are required in addition to configuration management.

Secure SD-WAN planning

FortiManager can form part of a wider SD-WAN operating model when repeatable branch configuration and central policy governance are required.

Migration and configuration services

A service scope can cover onboarding, policy rationalisation, templates, administrator roles, migration sequencing and operational handover.

Explore the FourTeck firewall and security resource or learn more about FourTeck before discussing a broader infrastructure requirement.

Why businesses contact FourTeck for FortiManager projects

The most useful support before a FortiManager purchase is often clarification. FourTeck can help establish the managed-device count, review VDOM use, identify the preferred deployment model, check the required license term and prepare a bill of materials for quotation. This is particularly important when a customer has found several FortiManager SKUs online but is not sure which one applies to the current licensing model.

For implementation projects, FourTeck can also help define the work that sits around the license: architecture, administrative domains, device onboarding, policy-package structure, configuration templates, migration sequencing and handover. These activities are scoped according to the environment rather than presented as automatic inclusions. Customers that already have an internal network team can request a narrower configuration engagement, while organisations seeking a wider migration can discuss a more complete project scope.

The result should be a quotation that distinguishes software or appliance entitlement from professional work, support and any complementary Fortinet components. This gives procurement and technical teams a common view of what is being purchased and what remains the customer’s responsibility.

Frequently asked questions about FortiManager Centralized Management

What is FortiManager mainly used for?

FortiManager is mainly used to centralize management of supported Fortinet environments, including policy packages, device configuration, provisioning, administrative domains and controlled operational changes across multiple FortiGate devices.

Is FortiManager only for large enterprises?

No fixed organisation size determines suitability. The decision depends on device count, change frequency, branch standardisation, administrator roles, compliance needs and growth. A smaller distributed environment may benefit if central governance is important, while a simple single-site deployment may not need it.

Can FortiManager manage existing FortiGate firewalls?

Existing FortiGate devices can be onboarded, but FortiOS compatibility and the current configuration state should be reviewed first. Migration should include a plan for importing, reconciling and validating policies and device-level settings.

What are ADOMs in FortiManager?

Administrative Domains, or ADOMs, let administrators be assigned to specific groups of managed devices. They are useful for separating operational responsibility by customer, region, business unit or another logical boundary.

Does FortiManager support zero-touch provisioning?

Fortinet documents zero-touch and low-touch provisioning for FortiGate devices through FortiManager model-device workflows. The practical rollout still depends on correct site data, connectivity, templates and compatible software versions.

How is FortiManager VM or cloud licensing counted?

Current Fortinet documentation uses managed FortiGate devices and VDOMs in license counting for FortiManager VM and cloud deployments. Exact license SKUs, terms and account dependencies should be confirmed against the current environment before purchase.

Does FortiManager Cloud need a FortiCloud Premium account?

Current Fortinet guidance states that FortiManager Cloud requires a FortiCloud Premium Account License in addition to an eligible FortiManager Cloud license or qualifying bundle. The exact commercial structure should be confirmed for the intended subscription.

Is FortiAnalyzer included with FortiManager?

Do not assume so. FortiManager and FortiAnalyzer have different primary roles and are commonly licensed or deployed separately. If centralized logging, retention, analytics or reporting is required, that should be specified in the solution design and quotation.

Can FourTeck help migrate from local FortiGate management?

FourTeck can discuss a migration scope covering environment review, FortiManager setup, administrator design, device onboarding, policy and object planning, templates, staged cutover and handover. The exact work depends on the size and condition of the existing estate.

How do I request a FortiManager quote in Dubai?

Send FourTeck the current device and VDOM count, FortiOS versions, preferred deployment type, required license term, HA expectations and whether implementation is needed. FourTeck can then confirm current UAE availability and prepare the appropriate quotation scope.

Build the FortiManager quotation around your actual estate

Share your FortiGate and VDOM count, current FortiOS versions, preferred deployment model and implementation requirements. FourTeck can help confirm the current license path, UAE availability and configuration scope before procurement.

Scroll to Top
Powered by Joinchat